Marcus A. Vance
Frontline Operations & Logistics Supervisor
Baltimore, MD • (555) 019-2834 • marcus.vance.ops@gmail.com • linkedin.com/in/marcus-vance-ops
Professional Executive Profile
High-tempo, safety-focused Frontline Operations Supervisor with 7+ years directing high-volume sortation, hub dispatch, and package delivery operations. Proven mastery over sort cadence, on-road service telemetry, labor planning, and driver safety audits. Champion of operational accountability and lean throughput; consistently led Baltimore hub to 99.4% service index while eliminating over 420 hours of driver overtime per quarter.
Core Operational Competencies
Sort & Hub Telemetry: Preload Sort Optimization, Dispatch Cadence, Belt Congestion De-escalation, On-Road Observation Audits
Workforce Leadership: Union Driver Mediation, Shift Supervision, Safety Committee Chair, Performance PIP Documentation
Fleet & Systems: Telematics / GPS Route Analysis, DOT Hours of Service (HOS), OSHA Compliance, Facility Hazard Mitigation
Professional Leadership Experience
Senior Operations Supervisor • On-Road Logistics
2021 – Present
Regional Logistics & Distribution Center • Baltimore, MD
- Direct daily on-road dispatch, preload line-up, and safety compliance for 48 commercial package drivers across 4 zip code corridors.
- Achieved a 99.42% on-time service index over 8 consecutive quarters, ranking in the top 3% of logistics centers in the district.
- Reduced preventable vehicular accidents by 45% year-over-year by conducting 12 structured on-road safety observations per week.
- Engineered dynamic route rebalancing protocols during peak volume surges, reducing unassigned package roll-overs to near zero.
Hub & Preload Sort Supervisor
2018 – 2021
Mid-Atlantic Parcel Processing Hub • Aberdeen, MD
- Supervised 32 package handlers during midnight sort operations processing 38,000 parcels per 4-hour window.
- Trained and onboarded 60+ seasonal handlers while enforcing strict zero-injury ergonomic lifting protocols.
- Managed daily labor hour allocations against planned throughput, reducing hub overtime variance by 28%.
Education & Professional Certifications
B.S. in Supply Chain Management & Logistics Operations
2018
University of Maryland • College Park, MD
• Certified Supply Chain Professional (CSCP) • OSHA 30-Hour General Industry Safety Certification • Lean Six Sigma Green Belt